Was charged twice? How to deal with it

[Staliger]

@Martinjenner If you believe that you were unfairly charged, like twice for the same time or something like that, you can contact moderators to discuss posible solution: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic]

@Martinjenner  Check you funds if the second payment has been added to your account funds then do nothing as those funds will be used automatically during your next renewal.

If not, check your payment history via selfserve to verify the double payment and inform PM by submitting a ticket.

[gblackma]

@Martinjenner , in order to better exist you we require more information. Is it possible that you have 2 accounts on the same credit card?

[Jb456]

More details please?

Charged twice for your 30 day plan?

Charged twice for an add-on?

If you log into your account is the second charge in your available funds balance? If so probably best to keep it in there to pay your next 30 day plan as a refund could take several weeks.

To contact moderators about your issue.

Or by private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437