Waiting for port since Nov 3

[Canadian2016]

Hello,
I've sent two messages already and waiting since Nov 3. My text messages and data are associated with my old Rogers number and voice is with a new number because I needed to make calls. Please help or advise how I can get a refund. Thank you.

[Canadian2016]

Nothing has changed. I don't have my old Rogers number and now still with rogers and paying for two services. Can you refund me or something

[Saray_O]

Hi @Canadian2016, 

I'm sorry about this!

I see that one of my colleagues already got in touch with you. Let me know if you need anything else 🙂

[Luddite]

Also try this in case it helps:

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-p...

[Canadian2016]

I've sent another message but still waiting. Is there a refund policy?

[daredogg]

It's obvious your port is stuck in limbo. With so many messages pilled on top of your Nov 3rd messages, I'd advise sending a message again. I don't think there's anything the community can do, so yeah, a moderator is going to have to push through your port.

@Mary_M any chance of helping this customer today?