Waiting for my SIM card

[Francine94]

Hi I ordered a SIM card since February and still haven’t received it 

[hycm53]

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@Francine94 wrote:

Hi I ordered a SIM card since February and still haven’t received it 

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You chat with Simon for your order , if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

[esjliv · Accepted solution]

@Francine94  - sim cards are normally sent via Canada Post regular letter mail. So public mobile says it should take 7-10 working days. It could take longer though.

If over 10 working days, contact CSA to let them know.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent