We (my wife and I) are both Public Mobile customers for a while now. We are on AUTO PAY, consequently we always pay the monthly charge on time (it's all under your control with auto pay turned on).
Yet yesterday, while checking our usage, we got a bit bold message on our accounts saying "ACCOUNT EXPIRED". Really? I mean, this morning you auto-charged our credit card (as per auto pay) and so how in the world could we be EXPIRED yesterday if you didn't even charge until today?
Please fix this glitch ASAP because its very disconcerting to get told your account is expired when in fact it is obviously an account in good standing (or how else could you run auto pay and bill our cc). Expired should mean either
a) auto pay failed, or
b) we turned off auto pay and didn't pay, or were never on auto pay and didn't pay.
Either way, auto pay the DAY BEFORE YOU RUN IT should not ever show EXPIRED.
Again, please fix this ASAP.
