Voicemail

[Banity]

My voicemail can not be accessed 

[HALIMACS]

Hi @Banity 

After you’ve activated, your voicemail is automatically ready to accept messages as soon as you add it to your account. It will play a default greeting until you set it up. Setting it up isn’t complicated:

1. Hold down the ‘1’ key on your phone keypad to dial your voicemail access number. Calling your own 10-digit phone number will also bring you to your voicemail.
2. When prompted, enter a password between 4 to 15 digits long. Try to make it hard to guess, but easy to remember. It will be more secure if you avoid using numbers that are repetitive or sequential such as ‘1111’ or ‘1234’.
3. Choose whether you want to bypass your password when calling from your own phone.
4. Record your name, and a personalized greeting.
5. When you’re done, hang up to end the call.

[esjliv]

Hello @Banity ,

FYI - 

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Call the Porting Team at *** to assist with your port if it has been more than a few hours for a cell phone or 1-2 days for a landline.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[Anonymous]

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@Banity wrote:

My voicemail can not be accessed 

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Do you mean like pressing and holding the 1 key?

Try dialing 17785804001. If that works then you need to set your voicemail access number to one of the voicemail access numbers across the country.

Or do you mean your password doesn't work?

[esjliv]

Hello @Banity ,

What happens when you hold down the "1" key on your dialer?