Visa Credit Card Won't Validate

[dmcintosh15]

I switched over to a new Visa credit card and have tried to update my payment details to switch it over. It keeps telling me that the credit card failed to validate. I have tried changing it through the app, default browser, and in incognito mode. I have uninstalled and reinstalled the app, and have been attempting to make this change over the last 3 days (so yes I have tried waiting 24 hours). I have no clue what else I can do, and the month has switched over so I now have no access to data, calling or texting. I know the Visa I'm trying to use is valid, I can use it literally everywhere else. This needs to be fixed ASAP or I'll need to find a new provider.

[hTideGnow]

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@glenda8426 wrote:

Had the exact same problem.  I couldn't update using my phone.  Had to go on-line and up date the credit card. 

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hi @glenda8426 

what you meant by "go on-line" to update the card? login My Account or use PM app are both ways to go online

and now the issue is resolved?

[glenda8426]

Had the exact same problem.  I couldn't update using my phone.  Had to go on-line and up date the credit card. 

[Sansan]

Also make sure that the postal code on file matches what you are entering. 

[slusagm]

it is an common system issue.  You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now.   You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket.  Then load the voucher using My Account, PM app or by calling *611

[hTideGnow · Accepted solution]

hi @dmcintosh15 

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com