Does anyone actually work for this company? How does this guy get away with treating potential customers like this?? I would like someone to reach out to me immediately please. My next step is to the crtc and bbb if no such luck as this agent needs to be held accountable. Below is the exact conversation that took place with a POTENTIAL customer. Unbelievable public mobile would treat people like this. If I don’t get a timely response it will be on all the big social media accounts by Tuesday. The conversation is as follows.
Hi there!
[17:20] JayHow does the 3G for $0 work?
[17:20] ArturoHow can I help you today?
[17:20] ArturoHow so?
[17:20] ArturoAre you referring to a plan or what?
[17:21] JayYes, how does the offer work?
[17:21] JayIt says sign up now get 3gb for $0
[17:21] JayDo you know what I’m referring to??
[17:21] ArturoAs you can see on the promo page, you need to select one of the eligible plans to get the extra 3GB upon activation.
[17:23] JayGreat. So explain it to me. Because obviously there are Caveats. For example can I select the $15 plan??
[17:25] ArturoFirst of all, where did you find out about the promo? Because on the promo page it gives you all the instructions about it.
[17:25] JayA friend. And if I wanted to go donalltjos
[17:25] ArturoYou need a promo code, which you enter during the activation and you can only select the following plans: $25, $40 or $50 plan.
[17:27] JayOk. And the promo code is?
[17:27] JaySo if I selected the $25 plan and used auto pay I’d actually get 4 gb of data and only pay $23 a month.....correct?
[17:29] ArturoYou need to get the promo code from the page, we don´t provide the codes. You should ask your friend on where he got the code. And the 3GB is a one time bonus, you will have it on you your account until you use all of it then it will be removed from the account.
[17:30] JaySo you don’t continue to get it month after month? I’m asking you (I’m sure you can tell me Arturo)
[17:32] ArturoIs a one time only bonus. Let´s say you use the 1GB on your plan plus the extra 3GB on the first month, next month you will only have 1Gb from your base plan.
[17:32] ArturoAnd no, we don´t provide codes.
[17:32] ArturoAny other question you might have?
[17:33] JayLet me ask you this. Is the code not? FREE3GB?? Because if it is and you simply could have went to your page and told me that but neglected to do so then I’m going to be extremely disappointed but also assume you are extremely incompetent and will need to advise your supervisor of just how useless and unhelpful you were.
[17:35] JaySo I’ll ask you.....is is that simple? Could you have not just went to your page and told me that?? Am I not a potential customer?? Do you here at public mobile even care? Or do you just hate your job so much you decided to be as unprofessional and unhelpful as possible??
[17:35] JaySuggesting I ask my friend is absolutely ridiculous Arturo. Lol.
[17:36] ArturoThat´s supposed to be an offer for returning costumers, and if somehow you got hold of that code you´re free to use it but we do not provide that to anyone.
[17:36] JayIt says it right on your web page.
[17:37] ArturoI´m proving you the basic information we have, and if you already knew the code, why keep asking something you already know and alredy saw explained on the page?
[17:38] JayI didn’t know smart ass when I first asked. After your incompetence I decided I’d be better of to look myself because you were about as useless at **bleep** on a horse. What is your employee I’d number Arturo?
[17:39] ArturoTry keeping a professional tone.
[17:39] ArturoAnd I don´t have to provide you anything about me.
[17:40] ArturoIf that´s all you need, please have a nice day.
[17:40] JayProfessional? Lol. You lost that privilege at the onset of our conversation when you were a goof. You won’t get away with this
[17:41] JayIt will make matters worse if you don’t want to provide me your employee Id.
[17:41] JayEspecially since I’m an undercover public mobile agent so I’d suggest you provide it and do the right thing. Or find yourself speaking to your supervisor and likely removed from your position by tomorrow morning.
[17:42] ArturoIs there anything else related to our plans or the activation process that you need?
[17:42] JayJust your id number please sir.
[17:42] JayOther than that no.
[17:43] ArturoIn that case, have a nice rest of your day, I´ll be ending this conversation now.
Agent Disconnected
Chat Ended
