04-02-2026 09:33 PM
I purchased an eSIM and couldn’t get it to work on my iPhone. Then I purchased a physical sim and now I can’t get it to work because I can’t get the verification code @CS_Agent
04-02-2026 09:35 PM
hi @paulbmckenzie
tagging CS agent won't help, they don't usually monitor the Community
To change from eSIM to physical sim, you have to ask them to update the sim card number on the system.
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
04-02-2026 09:34 PM
you need PM to update the sim card number for you
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
