Verification code for sign in

[Ferdasta]

I am posting for someone who is unable to sign in to her Public Mobile account because the two step verification code goes to the first number she had but she changed the number right away and has a subscription with the new number. Not sure why public mobile is sending the code to the first number that she only had for a few minutes before changing it. How can she sign in when the verification code is going to another number? Any help is appreciated it. 

[Ferdasta]

Thank you, it worked!

[JRod]

@Ferdasta 

They should be able to click the didn’t receive code option and then have the code sent to their email so they can access their account.

 

[hTideGnow · Accepted solution]

hi @Ferdasta ask your friend to click Didnt receive code and then use Send email 

if same, submit ticket with CS agent 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437