Usage update.

[Buckethead]

• My usage hasn't updated for a month. Why? 

[Jonell]

Mine also hasn’t updated, now I also haven’t ran out of data either, but would be interested to know why

[softech]

@Buckethead 

if you are using the browser, try login again using Browser with Incognito mode

if you are using app, simply logout from the app, reboot phone and relogin 

you can also list to the available data usage by call *611

[Chalupa_Batman]

Hello @Buckethead 

Both the website and app have known cache issues. If you're using the website, please clear your browser cache and restart the browser in Incognito mode. If you're using the app, Android, go into Apps and clear the cache and data then restart the phone,. iPhone, delete the app and reinstall. Also note, both app and website update every 12 hours.