Usage statement

[Magpie41]

Why are the phone numbers in my usage statement underlined sometimes and not others? 

[computergeek541]

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@Magpie41 wrote:
But is it underlining all of them? With mine some are underlined but other pages aren’t ?

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This is a function of your web browser. As you've discovered, the underlined numbers are recognized by your phone's browser as possible phone number and as a convenience feature, allow you to tap on them to make a call.  If some aren't underlined, it's possible that some are in a different format.  I've went through my past 90 days, and none of the phone numbers in my history are underlined. As I said, this is a function of your web browser, and not that of the Public Mobile service.

[fdrcamb519]

@Magpie41 

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@Magpie41 wrote:

Why are the phone numbers in my usage statement underlined sometimes and not others? 

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Could it be that these are frequently called numbers therefore they are underlined sometimes and others are not.

[popping]

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@Magpie41 wrote:
Unfortunately I need to worry about it because I have some suspicions of my phone numbers being tampered with. The call logs on my usage don’t line up with the ones on my phone, so there’s a problem somewhere. I need to know why everything is doing what it’s doing to try and figure this out

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When you do not answer your incoming calls, PM will forward your calls to the voicemail system to let your caller to leave a message for you.  The voicemail number is ending with 4001.  Your phone will not showing calls to the 4001 number.

[wetcoaster]

@Magpie41 

Why do you think your phone numbers are tampered with? By whom?

- if you are not answering a call and it's redirected to voice mail, it'll show as outgoing call to xxx-581-4001, time stamp in eastern time

- outgoing calls from your dialer and accepted incoming calls are recorded in local time

- SMS and MMS (= data event) are posted in eastern time

- web usage is reported roughly every 12 hours for the usage since the previous report, reported in eastern time

- There's no distinction between AM and PM.

[gblackma]

@Magpie41  what's the make and model of your phone?  Thanks. 

[popping]

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@Magpie41 wrote:
When it is underlined you can select it and my phone asks if I want to call it . But Sometimes they are underlined and sometimes they aren’t? I wanna know why that is because it seems really odd.

For example I just logged onto my account I went to check my usage and the first page every phone number on it was underlined, whether it was mine or Someone else. Then I went to page 2 and none of the phone numbers are underlined. At that point I went back to page 1 and none of the phone numbers were underlined there at that point. Why is this happening?

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Can you repeat this issue again?

Log off and login again.  The first page with numbers are underlined and second page are not underlined.  Then back to page 1 and the numbers are not underlined any more.

It may be a glitch.

I checked my usage history pages.  None of my number on incoming or outgoing calls are underlined.

[Magpie41]

But is it underlining all of them? With mine some are underlined but other pages aren’t ?

[Barbie2]

My phone underlines numbers that I can click on and it will call them. I believe this is what you are seeing. 

[Magpie41]

Unfortunately I need to worry about it because I have some suspicions of my phone numbers being tampered with. The call logs on my usage don’t line up with the ones on my phone, so there’s a problem somewhere. I need to know why everything is doing what it’s doing to try and figure this out

[Magpie41]

Except I’m not selecting any header, nor am I changing one. The numbers are underlined on page 1, not on page 2, and then not on page 1 when I returned it?

[will13am]

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@Magpie41 wrote:
When it is underlined you can select it and my phone asks if I want to call it . But Sometimes they are underlined and sometimes they aren’t? I wanna know why that is because it seems really odd.

For example I just logged onto my account I went to check my usage and the first page every phone number on it was underlined, whether it was mine or Someone else. Then I went to page 2 and none of the phone numbers are underlined. At that point I went back to page 1 and none of the phone numbers were underlined there at that point. Why is this happening?

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It sounds like the browser is having problems interpreting the numbers, sometimes it is identified as a legit number that the dialer can call and sometimes not.  The self serve portal has some very interesting quirks to say the least.  I would not worry to much about it, unless you use the usage history as a way to find numbers to call.  

[gblackma]

@Magpie41  Could it have to do with the header selected on the phone? Ie select the number header they are all underlined?

[Magpie41]

Different area codes and providers. But also my number is underlined as well?

[Magpie41]

When it is underlined you can select it and my phone asks if I want to call it . But Sometimes they are underlined and sometimes they aren’t? I wanna know why that is because it seems really odd.

For example I just logged onto my account I went to check my usage and the first page every phone number on it was underlined, whether it was mine or Someone else. Then I went to page 2 and none of the phone numbers are underlined. At that point I went back to page 1 and none of the phone numbers were underlined there at that point. Why is this happening?

[gblackma]

@Magpie41 is it from the same area code, provider etc? Thanks.  Stay safe. 

[will13am]

@Magpie41 , I am not quite sure what you mean?  It could be browser behavior where phone numbers can be interpreted as a hot link that the dialer can open.