Usage History

[gbranscombe23]

I am trying to get usage history for the past 30 days but it is only giving the last few days. 
Thanks 

[softech]

@John-Q-Public 

yes, the download all usage does not work with the current My Account's usage history.  Only way is to go one page at a time. Sad 😞

[John-Q-Public]

Ping!

Here it is July 20, and the problem persists. And of course, not a peep from PM.

I have tried various filters, all the way up to 90 days, and "Custom", and I still only get 7 days at a time (yes, 7, not 3). 

Furthermore, as the web page itself shows only three days at a time, I have to go through the pages (only 4 pages shown at a time) until I find an appropriate "match" page, by which I mean that the pages/downloads don't seem perfectly sequential. So, I have to download a bunch of pages, import and combine, remove duplicates, sort, then add to the 'master' sheet I use for my own usage analysis.

In the end, the process is way too wonky and laborious. IT SHOULD NOT BE THIS HARD!!!

P.S.: Why is the PM website always so sssssllloooowwww??? Is it running on a Commodore 64?

[dizzydino]

Removed?
A temporary solution for a crappy situation?
The DL only gives three days, if you read my comment completely, you would have noticed it.

[dizzydino]

I manage many family phones and so the apps are useless to me.

[softech]

@dizzydino   you are correct, the download usage only 3 days.  No good!!

do you have an Android? use your Mobile data usage there, it tells you everything

[softech]

@dizzydino   on this new My Account, the Usage type is removed

Please download the full usage log and filter using Excel locally

[dizzydino]

You can also filter the 'Usage Type' you want to see.  Once you have selected your preference click "Apply Filter" 

Nope, no such filter for USAGE TYPE
Also, when I try to DL it, it only gives me three days.

[softech]

@jcple  @gbranscombe23  @pmva 

 please  note the filter on usage page has a glitch.  It is advised to download the full usage in XLS and then filter using Excel aft

https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-page-Filter-problem/td-p/84...

[jcple]

There is a drop down menu under 'Date Range' Options from 7, 15, 30, 60, 90 & Custom Days.  You can also filter the 'Usage Type' you want to see.  Once you have selected your preference click "Apply Filter" 

https://selfserve.publicmobile.ca/en/account/plan/usage-details

[pmva · Accepted solution]

@gbranscombe23 

When you go to look at usage history click the filter button and you can select various date ranges.