Us calling

[Mitch-Rhonda]

I am unable to call in the us or back to Canada. Texting works both ways. I put the SIM card in a iPhone with all updates and having the same problem. Texting only. Hot spot works only in the iPhone. Not the Alcatel phone.the roaming service is t mobile 4 and 5 g.  

I have been chatting back and forth with public mobile support for three days and getting nowhere.

[hairbag1]

@Mitch-Rhonda 

if you're in US with a Canada / US plan, you MUST have a cell that has VoLTE enabled and is recognised by Public Mobile as not all VolTE enabled cells are able to work with PM.  Here's some reading and a devise checker at bottom of page...

https://www.publicmobile.ca/en/get-help/articles/volte

Make sure you have either AT&T or T-Moble as your network...I could never get Verizon to work when I was last in US...(that was before you-know-who started running his mouth)

[BKNS27]

@Mitch-Rhonda 

You can also manual connect to AT&T or Verizon if it is shown on your phone and reboot your phone then see if that works.

[SKSuh]

Have you ENABLED Roaming?

My iPhone works fine in the USA and Mexico