Urgent! Why my service suspended?

[xiaohanl]

Hi, I want to ask why my service been suspended?

I signed up an auto pay for my plan for months and today my plan has been suspended.

I don't have any phone or internet servicce at all!

Please check urgently! thanks!

[pqueenan]

Mine was all sorted out, and aptly compensated. I'm sure they will do the same for you.

[Spantch101]

Same here .

[xiaohanl]

Moderator team refund the money i just manully paid...

Appreciate for that and hope this is not happen again...

[NDesai]

As per the Mod team, the issue will be fixed within the next 20 mins. 

https://productioncommunity.publicmobile.ca/t5/Discussions/All-three-of-my-accounts-are-deactivated-...

[farshadg]

Looks like my account has also been suspended even though I am on Auto-Pay and my credit card on file is active and has sufficient funds. Looks to be a major problem affecting many Public Mobile users. Sucks that we can't use our phones right now as there are a number of people trying to get a hold of me and cant because of this.

[Rabuf]

My service is also suspended.  I have autopay set up and have referals. For some reason it says the account expired April 8 but autopay says next payment is April 10...  I started with PM on March 12.   So expiring April 8 makes no sense...

[Lieux]

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@robertcroxen wrote:

Same issue here. Is there anything I have to do to have them fix my account and refund my loyalties or will this be automatic? 

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A moderator just wrote that the service will come back the next 15 to 20 minutes... if a problem occurs with your loyalties after that just write a message to them to let them know it.

[robertcroxen]

Same issue here. Is there anything I have to do to have them fix my account and refund my loyalties or will this be automatic? 

[David11]

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@Lieux wrote:

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@David11 wrote:

I made the payment to activate my plan, text and talk is fine but no data. What the hell?!

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Check your APN again..??

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Currently under "My Data & Add-Ons" it doesn't show any data. I don't know what APN is, but I am pretty sure it's a system error.

[dogma]

this happened to me as well, and my mother. My mother, father and I all have public mobile accounts, all on auto pay and they are due tomorrow, yet my mothers and mine were expired today. I was able to reset mine, but have lost all my rewards and this is annoying in that it wasn't due until tomorrow anyway, and it was an autopay. 

[xiaohanl]

my loyalties did not get applied....

I send an message and waiting someone reply

[Lieux]

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@David11 wrote:

I made the payment to activate my plan, text and talk is fine but no data. What the hell?!

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Check your APN again..??

[David11]

I made the payment to activate my plan, text and talk is fine but no data. What the hell?!

[Lieux]

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@xiaohanl wrote:

I just did a manual payment and my service come back.

However, my discounts hasn't applied on this payment (auto pay$2 + refer friend$1+ loyalty$ 4)!!!!

I want to know when this discount will be reimbursed to me?!  And when the auto pay function will be fixed?

I don't want to exp this every month!!!

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Ask to the moderator for that...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

[xiaohanl]

I just did a manual payment and my service come back.

However, my discounts hasn't applied on this payment (auto pay$2 + refer friend$1+ loyalty$ 4)!!!!

I want to know when this discount will be reimbursed to me?!  And when the auto pay function will be fixed?

I don't want to exp this every month!!!

[VMAX]

Another massive xxxxxxx from Public Mobile!

One of my friend's accounts is affected too.

As if like latest Quebec-wide problem was not enough to maintain their reputation. Bravo!

edited by computergeek541 to remove wording contrary to community terms of service

[pqueenan]

Just make sure that your loyalites get applied. Mine did not when I did this. Waiting for a response from PM.

[SLOPES]

If you go to your account you can make a manual payment and reactiviate phone.

[pqueenan]

Mine was too. Login and do a manula payment. Not sure why auto payment failed.

[pqueenan]

Mine was too. To get back on login and do a manual payment. Got my phone working again. BUT I notice that my Loyalties were not acknowledged. Waiting for a response from Public Mobile.

[Anonymous]

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@Lieux wrote:

@Anonymous I don't remember which oracle said that he had already informed PM but he did...

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And I tagged mods and Dave (curiously no Alan_K) to let them know that there might be trend. But that doesn't mean they've noticed or cared.

[popping]

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@xiaohanl wrote:

Thanks for your reply. Please provide an estimated time of solution....

My everything rely on my cell phone!!!!! 

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There are 11 moderators logged in the forum ATM.

I hope that the wait time may be short.  Nothing you can do ATM but wait.

[Lieux]

@Anonymous I don't remember which oracle said that he had already informed PM but he did...

[Anonymous]

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@Lieux wrote:

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@missorange wrote:

@Lieux oh, really?

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Many messages with account suspended...

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@Lieux, @missorange 

I've seen it said a couple times...we don't actually know if they know. PM is notoriously silent when it comes to system problems.

Clearly it's a problem, but they don't tell us nothin'. Maybe Oracles are being informed I dunno.

[xiaohanl]

Thanks for your reply. Please provide an estimated time of solution....

My everything rely on my cell phone!!!!! 

[Lieux]

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@missorange wrote:

@Lieux oh, really?

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Many messages with account suspended...

[frankmobilepm]

Experience the similar issue as well.

[missorange]

@Lieux oh, really?

[missorange]

which plan do you have? 

[Lieux]

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@xiaohanl wrote:

Hi, I want to ask why my service been suspended?

I signed up an auto pay for my plan for months and today my plan has been suspended.

I don't have any phone or internet servicce at all!

Please check urgently! thanks!

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There is a problem today with many accounts... you are not alon and PM knows about it...just have to be patient now..