06-06-2020 03:48 PM - edited 01-05-2022 11:03 AM
Hello everybody,
I'm currently on the 40 dollar 5 GB plan but I'm planning on upgrading to the 50 dollar 8 GB plan just because I anticipate an increase in data usage over the next couple of months when the Gyms open to the public again. However, when I logged in to my account and clicked on the Change Plan button, no option appeared and I don't know if I can even be allowed to upgrade to the fifty dollar plan. If I could do so, would I also lose all the benefits I get for referring people to Public Mobile? I currently get 8 dollars off each month and I am counting on having the same benefits if I switch to the plan I want. Any response to my message would be greatly appreciated. Thanks
Solved! Go to Solution.
06-06-2020 10:19 PM - edited 06-06-2020 10:32 PM
If you choose to change your plan on next renewal date your account simply adjusts the plan provisions and price the next time it renews - the changed plan becomes your base plan indefinitely, until you change it again.
You can upgrade or downgrade your plan this way as often as you like - once per cycle, anyhow - there's no costs, no restrictions. Rewards and Add-ons attached to an active account remain unaffected.
There are a few caveats to consider:
- If you got your existing plan on some sort of special/promo offer then any "free" bonus Minutes, Data, or Add-ons you got in the package deal might be conditional and might get removed from your account.
- You can always switch to any of the plans PM currently offers but if you switch away from a "grandfathered" legacy plan which is no longer offered then you won't be able to switch back to it. (And PM has changed their plan structure without notice many times in the past, so even the plans they offer now might be gone, or better, or worse next week - you never know.)
- If you choose to "renew now" instead of "renew at next cycle" then you won't gain Rewards for the interrupted plan cycle, nor will you gain any refund or credit for any unused days or provisions remaining.
- If you have a history of "problems" involving credit card payments with PM - declined payments, reversed payments, etc - even if your credit card parameters have been somehow borderline enough to cause broken AutoPay cycles - then you might experience "fixed" credit card payment woes (and broken AutoPay) all over again on the pre-auth checkouts for a higher-cost plan.
- If you upgrade a Limited Talk plan to an Unlimited Talk plan then you obviously won't be able to make use of any Canada-wide Talk Add-ons attached to the account. (Until you retrograde back down to a Limited Talk plan, lol.)*
* I haven't confirmed this, but I have read complaints about this particular example from users claiming their Canada-wide Talk Add-on was incorrectly consumed/wasted over subsequent month(s) of usage.
06-06-2020 07:03 PM - edited 06-06-2020 07:04 PM
@ElGato85 you're welcome! whenever you use the PM website just use incognito mode to avoid potential issues.
06-06-2020 04:17 PM
Thank you everyone, I was able to upgrade my plan to the one I wanted and I didn't lose any of my benefits in the process!!!, thank you so much for your help, I really appreciate it. Have a wonderful weekend.
06-06-2020 04:14 PM
@gpixel ,I tried logging in in an incognito mode and I was able to upgrade my plan to the one I needed, thank you so much for your helping me out.
06-06-2020 03:53 PM
@ElGato85 wrote:Hello everybody,
I'm currently on the 40 dollar 5 GB plan but I'm planning on upgrading to the 50 dollar 8 GB plan just because I anticipate an increase in data usage over the next couple of months when the Gyms open to the public again. However, when I logged in to my account and clicked on the Change Plan button, no option appeared and I don't know if I can even be allowed to upgrade to the fifty dollar plan. If I could do so, would I also lose all the benefits I get for referring people to Public Mobile? I currently get 8 dollars off each month and I am counting on having the same benefits if I switch to the plan I want. Any response to my message would be greatly appreciated. Thanks
@ElGato85 All your rewards, add-ons will carry over to any new plan as all that is connected to your account. As for changing plans, can you try again after clearing cache/cookies and using a different browser with incognito/private mode enabled?
From time to time there are glitches in PM's system, so just waiting a little while usually will help too.
06-06-2020 03:53 PM
@ElGato85Clear your cache and restart your computer not seeing your plan change options is a problem with the website and should clear up. No need to worry about rewards etc when changing plans because rewards are associated with your account and not your plan so you can change plans as many times as you wish without affecting your rewards.
06-06-2020 03:52 PM
@ElGato85 try using your browser in incognito/private mode and try again.
if you change plans you will keep all your referral rewards and credits
06-06-2020 03:52 PM - edited 06-06-2020 03:52 PM
@ElGato85 the benefits mentioned go with the account, not the plan. You will not lose them.
06-06-2020 03:51 PM - edited 06-06-2020 03:53 PM
@ElGato85 hi no you will not lose any rewards/referrals with a plan change just click on change on renewal for your plan change that way you will not lose any of your remaining 30 day cycle have a great day!!