@Jennifer76
If it is a login issue, ask PM CS agent to sort it out. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
Just in case you account already suspended and you need to resume service first, you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com).
Here is the full list of retailers carrying Public Mobile Voucher:
https://www.publicmobile.ca/en/payment-voucher
