Update credit card issue

[ulenah]

Hi everyone, I have tried several times over the last few months to update my credit card info on file as it was set to expire. I have now lost service because I forgot to reconcile the issue sooner. I tried updating the card in incognito mode, on chrome and on google browsers, but these did not work. The error message reads: unable to process request.  

Has anyone experienced this before? What worked for you?

Thank you!!

[Dunkman]

@ulenah 

Try the PM app itself.  Some customers have had success with updating on the app (versus the website). 

You could try a different device to login and update. 

Make sure that the postal code matches the billing address of the credit card.  You could try a different card itself.

If you don't have service right now, you could purchase a payment voucher either in store (ie. Shoppers) or online (muskbird.com - service fee applies) and load up the voucher to get your service working.