Up to date on payment

[mar5]

Hello I'm up to date on payment yet it's saying I have no minutes. Wont let me call anyone. Data isn't working neither 

[mar5]

Might be Telus outage. Thank you again for the time

[mar5]

Definitely not the plan...lol. Im familiar with plans etc...some is definitely off but I'll try again later. Thank you for your time. 

[mar5]

No I'm not over the limit, I quite understand how plans work but thank you though. No I'm not out of the area neither. I don't know, I'll try again later. Thank you

[mar5]

Hi thank you though but I understand the plans, I'm not over the limit yet it just got renewed. But thank you 🤗

[esjliv]

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@mar5 wrote:

No I'm not on the 15$ and I didn't go over yet. Thank you though

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@mar5  didn't go over what ?

[mar5]

No I'm not on the 15$ and I didn't go over yet. Thank you though

[mar5]

No I'm not. Thx

[esjliv]

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@mar5 wrote:

I went into incognito already and my PC, same up to date info on there. I refreshed it as well. Turned my phone off and on. Still saying I have no minutes 

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@mar5 so are you on the limited calling out plan? Because it seems like that is the case.

Do incoming calls work? Or are you in an area with outage right now?

[HALIMACS]

@mar5 

If you’re on the $15 plan, you only have 100 outgoing calling minutes and a small data allotment of 250 MB.

Could you have possibly exceeded these allotments?

If so, you can purchase add-ons to supplement to the next renewal or consider renewing early.

In order to do that, you can ask the customer support agents to renew on the same plan.

Another consideration is to consider switching plans to a higher calling and data allotment. If you are going to do this, best to schedule on next renewal versus immediately as there is no proration of the current plan.

[Handy1]

@mar5  Are you on the $15 plan or unlimited minute plan also did you get the more is merrier data add on and mins should be able to use them if you haven’t already 

Check add-ons /mins /Data

For most up to date account info

only other thing maybe try putting your preferred network to 3G and see if this helps if not already and of course reboot also 

[mar5]

I'll try this thx

[mar5]

Looks like some people are having issues with Telus since 2 hours ago. Perhaps it's this. Thx

[mar5]

I went into incognito already and my PC, same up to date info on there. I refreshed it as well. Turned my phone off and on. Still saying I have no minutes 

[mar5]

I tried this and it still not working 

[mar5]

Yes it showing active. The message I get is I have no minutes 

[esjliv]

@mar5 are you able to receive incoming calls and send/receive texts?

Did you add '1' to the number you are calling? If the call connects than you can ignore the message.

But no data?

Try:

• restart your phone
• toggle into and out of airplane mode

[Handy1 · Accepted solution]

@mar5  Also check 

Outage   map in your area:

https://istheservicedowncanada.com/

[softech]

@mar5  is today the renewal day?

What you see on My Account could be cached, old infomation.

Please login again Using Incognito mode and check the usage again. You will see the correct usage with Incognito mode.

[dust2dust]

Does your account show as active? What recording do you get when you dial 611?

[Handy1]

@mar5  

Try again  incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info