Unlocking

[Jskarv]

I'm looking to unlock my phone. 
I've been with PM for around since ~May 2017.

After reviewing PM's board, I'm at a bit of a loss as how to proceed.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta-p/5237
It states to "send us a message" including my phone model and IMEI.

Where do I send this message?
Has anyone who has done this successfully with a phone registered to PM after January 25 2015?

Thanks for your help!

[fanfan]

I've unlocked about 3 phones by calling Telus.  Back in the day I was charged $50 and you needed a monthly or prepaid account, but now in 2018 you don't need anything other than just giving them the imei.

[Simon_O]

All the pleasure was for me Jskarv ! ＼(★^∀^★)／

Cheers,

Simon

[Jskarv]

A moderator got in touch with me right away and my phone was unlocked. It works right now! 

That was great, thanks again to S.O.

J.

[shaner82]

Or just call Telus.  They'll unlock it for you as well

[Jskarv]

Thanks very much. I contacted the Moderator_Team now and am awaiting a response from them 😄

[NDesai]

@Jskarv You will need to send a private message to the Moderator_Team to unlock your phone. They will only unlock phones locked to Telus/Koodo/PM. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
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