Unlocking phone

[MikePysh]

I had my cell phone stolen. I now have a loaner phone as a temporary solution. Trouble is I bought a new sim card, but can't seem to use it with this phone. I believe the phone is locked to a carrier but no clue which. Can someone help me out?

[GinYVR]

@robertmayThat's painting the whole industry with one broad stroke.. like EVERY industry there are good and bad..

[robertmay]

phone kiosk staff is the lowest quality staff in any industry, by a wide wide wide margin

[RossN]

@MikePysh  great glad your so smart 

[MikePysh]

I got the phone working. I reseated the SIM and voila! It worked! 

No thanks to the incompetency of the kiosk employee at Orchard Park Mall. 

Thanks peeps!

Mike

[ppatel14]

Try this?

[emhunt]

You used to have to pay money to get your phone unlocked if it was locked to a carrier, but because of new laws the companies that it could be locked to are now required to unlock your phone for free if you give them a call.

You can try googling on your phone to find out which carrier it is locked to

[will13am]

Try this site.  It should provide information on SIM lock.

https://www.imei.info/

[ppatel14]

Can you see any bloatware from any carriers? Telus app, bell, Rogers etc? If the phone was from one of them it should have apps there or disabled. Usually a sign. 

[Luddite]

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@nwahkan wrote:

rogers and bell are the two biggest competiontions, they also own all of the other sub copamnies like public (bell) so what i recomend is email on the bell website like the costemer service rep and they will ask you for the serial number of the phone and they will unlock it 

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Public is owned by Telus.

[nwahkan]

rogers and bell are the two biggest competiontions, they also own all of the other sub copamnies like public (bell) so what i recomend is email on the bell website like the costemer service rep and they will ask you for the serial number of the phone and they will unlock it 

[NDesai · Accepted solution]

@MikePysh Not sure how to tell which carrier the phone is locked to. May be you can try entering the imei number on some website that tells you that info. If not, then you might want to try sim cards from different carriers (Rogers, Bell, Freedom, etc) to see which one works or does not ask to enter pin/locked code. 

EDIT: have you changed the sim card number from your self-serve account? This might be the reason you are not connecting to the Public Mobile network.