Unlock Simcard

[lemlem]

I purchased the new public mobile simcard earlier today and now that I have inserted the simcard, it is requesting for a "SIM network unlock PIN", I do not know what that is. 

[computergeek541]

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@lemlem wrote:

It is an unlocked Samsung phone, I didn't have a problem with my previous SIM card/ provided. 

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Your phone is not unlocked. Sorry, but you will have to get it unlocked before you can use this device at Public Mobile.

[geopublic]

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@lemlem wrote:

How do I get the public mobile sim card unlocked then? 

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@lemlem  it's not the sim card that is locked. You previous provider locked your phone so you need to ask them to unlock it.

[lemlem]

How do I get the public mobile sim card unlocked then? 

[geopublic]

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@lemlem wrote:

It is an unlocked Samsung phone, I didn't have a problem with my previous SIM card/ provided. 

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@lemlem Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

[wetcoaster]

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@lemlem wrote:

It is an unlocked Samsung phone, I didn't have a problem with my previous SIM card/ provided. 

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Some phone lock automatically to the first SIM inserted. Samsung is notorious for this.

[lemlem]

It is an unlocked Samsung phone, I didn't have a problem with my previous SIM card/ provided. 

[cellphoneuser1]

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@lemlem wrote:

I purchased the new public mobile simcard earlier today and now that I have inserted the simcard, it is requesting for a "SIM network unlock PIN", I do not know what that is. 

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If you don't want to deal with the old conpany, you can buy an unlock code from ebay but from the old Canadia  carrier is free.

[wetcoaster · Accepted solution]

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@lemlem wrote:

I purchased the new public mobile simcard earlier today and now that I have inserted the simcard, it is requesting for a "SIM network unlock PIN", I do not know what that is. 

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Your phone is locked to your previous provider. You have to contact them for the unlock key.

If it's a Samsung phone you can also start a live chat on Samsung.ca