Unlimited talk

[lauraephraim24]

I have paid for the unlimited canada wide talk but when i try to call a number in ottawa it say i have run out of minutes

[BKNS27]

@lauraephraim24 

Seems to be happening a lot lately. If you are not a the $15 plan, try rebooting your phone by powering off then wait 2 minutes then power the phone back on. See if that helps.

[MrSpock]

@lauraephraim24 Hi have you tried taking your sim out, reseat it and reboot your phone?If that doesn’t work you can open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[RossN · Accepted solution]

@lauraephraim24 hi they seem to be having a lot of issues there lately open a ticket with a cs agent,they should be made aware 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply