07-02-2018 09:15 AM - edited 01-04-2022 06:21 PM
Wanted to know if unlimited US calling applied as well when travelling to the US, or is that only restricted to when I am in Canada? Or would I have to go with a roaming plan?
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07-02-2018 12:21 PM
@sirjafar wrote:
@ShawnC13 wrote:
@sirjafar wrote:Wanted to know if unlimited US calling applied as well when travelling to the US, or is that only restricted to when I am in Canada? Or would I have to go with a roaming plan?
A very important thing to remember about purchasing addons is that it is a two step process. First you will pick your addon and will get charged for it but the funds actually go to Available Funds and then you will have to repeat the process for the money to come out of Available Funds to pay for and activate the addon
How would do I the second part?
All you have to do is go back in to select an addon pick the one you one (and already paid for) and "re-purchase" it the money won't come off of your credit card it will take the funds from the Available funds
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
07-02-2018 12:12 PM
I find it easier to purchase the add-on via 611. As long as you know your pin and have a credit card on file.
07-02-2018 12:04 PM - edited 07-02-2018 12:05 PM
07-02-2018 11:58 AM
@ShawnC13 wrote:
@sirjafar wrote:Wanted to know if unlimited US calling applied as well when travelling to the US, or is that only restricted to when I am in Canada? Or would I have to go with a roaming plan?
A very important thing to remember about purchasing addons is that it is a two step process. First you will pick your addon and will get charged for it but the funds actually go to Available Funds and then you will have to repeat the process for the money to come out of Available Funds to pay for and activate the addon
How would do I the second part?
07-02-2018 11:38 AM
@sirjafar wrote:Wanted to know if unlimited US calling applied as well when travelling to the US, or is that only restricted to when I am in Canada? Or would I have to go with a roaming plan?
A very important thing to remember about purchasing addons is that it is a two step process. First you will pick your addon and will get charged for it but the funds actually go to Available Funds and then you will have to repeat the process for the money to come out of Available Funds to pay for and activate the addon
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
07-02-2018 11:15 AM
07-02-2018 11:11 AM
The add-on starts as soon as you buy it. It's valid for 10 days. So when you buy it depends on how long you will be in the usa. Typically I buy it the day I leave.
07-02-2018 10:34 AM
How early do I have to apply for the roaming plan? I am going to the US this upcoming Saturday.
07-02-2018 10:02 AM
The Long Distance add-ons (rollover minutes) and the Unlimited US calling option on selected plans (vs CdaWide) only applies while you are in Cda.
The US Roaming add-on is the 10 day option and this works while you are physically in the USA.
07-02-2018 09:43 AM
@sirjafar depending on how often you call the usa fronte Canada the long distance add-on might be better value. 200 minutes for $8.
As mentioned above once you cross the border you need a usa, 10 day addon.
07-02-2018 09:28 AM
@sirjafar, if you are referring to the calling feature unlimited Canada and US calling, that's only applicable while in Canada. There's a US add-on that covers usage while roaming in the US.