Unlimited Quebec plan has no minutes to check voicemail

[WilliamF1]

I recently changed phones but kept same SIM. Now I am told I need buy minutes to check my voicemail even though I have unlimited Quebec plan minutes and my plan is active. Why is that?

[darlicious]

@WilliamF1 

I believe you have to set your voicemail number on the "new" phone. This should be the correct way to set it.

1. I had call failed notice when trying to auto dial VM through the icon or pressing 1

2. Finnaly got call through but then had PM system message tell me I didn't have a voice package

This is what fixed my issue. Follow these steps and put your 10 digit PM phone number where the emojis are. There is also instruction to delete the number if you have to.

Check Current Voicemail Retrieval Number

1. Click the Phone icon.
2. Choose Keypad.
3. Input  *#5005*86#.
4. Press Call to show the status. 

Program New Voicemail Retrieval Number

1. Click the Phone icon.
2. Choose Keypad.
3. Input *5005*86*1#.
4. Press Call to program the number.

Delete Voicemail Retrieval Number

1. Click the Phone icon.
2. Choose Keypad.
3. Input  ##5005*86#.
4. Press Call to delete the number.

Edit: Lol that copy&paste worked weird.....

[WilliamF1]

My voicemail now works by pressing 10 on my newly bought phone. I need somehow register this phone to Public Mobile and cancel previous phone that no longer works. Then I can press digit 1 again for voicemail. Thank you for your help.

[WilliamF1]

When I enter 10 my voicemail works. It will mot work with pressing 1 digit. I need somehow register this phone I just bought so Public Mobile knows I will be using it rather than previous post.

[darlicious · Accepted solution]

@WilliamF1 

Try calling your voicemail with your phone by dialing your own number and press * and enter your 4 digit voicemail pin#. You probably need to set your voicemail up on the "new" phone so you can press (1) to access your voicemail.

[WilliamF1]

Cannot put SIM back in old phone since it is not working.

[Anonymous]

@WilliamF1 

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and check it out your device update...

[WilliamF1]

My area code is 514 same as my Quebec plan. Yes I can call other Quebec numbers. Only my voicemail will not access unless I buy extra minutes according to recording I get after pressing 1 digit and holding.

[darlicious]

@WilliamF1 

I asked the difference as there was an issue around new years I think with province wide calling plans so it may be related but it could also be a provisioning issue. Can you put the sim card back in the other phone or another phone altogether and see if you still have an issue?

[WilliamF1]

As mentioned in headline I have unlimited Quebec plan and also I had no problem accessing voicemail till now with alternate phone.

[darlicious]

@WilliamF1 

Try rebooting your phone. Are you on an unlimited provincial calling plan vs a Canada wide calling plan?

[Anonymous]

@WilliamF1 

Check Your Voicemail Messages,

To access voicemail messages from your mobile device, hold down the ‘1’ key on your phone keypad. You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

or visit Here link,to review all information about voicemail....

[Anonymous]

 @WilliamF1 : What plan are you on? What is the area code of the voicemail access number set in your phone? Like what number shows when you press and hold the 1 key? Can you otherwise call other numbers in Quebec?

[Anonymous]

@WilliamF1 

if your plan on 100 minutes,

yes, listening to voicemail will consume minutes,

update @WilliamF1 

Calls to voicemail will deduct from in-plan minutes. and that plan for 100minutes only,

for another plan has a Unlimited voicemail....