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Unknown charges

Corb
Great Neighbour / Super Voisin

I pay my 15 year old son’s bill. I keep getting unknown charges but can seem to find where I can talk to anyone to find out what they are. I’ve already checked the account to see if my son is adding anything on and he isn’t how do I resolvevthis

2 REPLIES 2

slusagm
Mayor / Maire

@Corb what the charge description? Or how much?  Maybe E911 fees? 

Socrates8567
Town Hero / Héro de la Ville

@Corb wrote:

I pay my 15 year old son’s bill. I keep getting unknown charges but can seem to find where I can talk to anyone to find out what they are. I’ve already checked the account to see if my son is adding anything on and he isn’t how do I resolvevthis


If you can log into your account, you'll find the chatbot in the bottom-right corner to help you submit a ticket. However, the bot can be a bit finicky at times, so I've included the direct link below to help you bypass it entirely.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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