Unable to receive calls

[Miusama]

I ported my number last Friday and I can since make outgoing calls and texts but cannot receive calls and texts. I've sent in an inquiry but have not heard back still. Is my number not ported properly? My Fido Sim card is receiving all the calls instead.

[sabbie]

I had the same issue on one of the phones I ported over.

1. You might want to try powering down the phone.

2. Remove the sim card.

3. Wait 1-2 minutes.

4. Insert sim again.

5. Power up the phone.

For some reason this solved the issue for me.

[Miusama]

Thanks everyone!

I have private messaged @Saray_O so hopefully we will get this issued fixed soon!

[Saray_O]

Hi @Miusama, 

I'm really sorry that you've been having issues with your port. 

I got in touch with our port team and they informed me that the Fido account number you provided us with is not valid. Could you send me a private message with the right Fido account number?

Thank you! 

[hummuschips]

@Miusama  Please follow the steps in the link below to contact a moderator to help with your issue.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[mimmo]

@Miusama the mods are backlogged at the moment, so they take a couple daysish to respond.  who did you contact?  was your message read?  (if click on sent messages yo can see if it was read.

when you sent them a message,  did you include your old account number and name.

I would recommend tagging one of the  mods in a reply to this thread and resending your message to that mod and state in subject "failed port since friday 11/11/16". 

[computergeek541]

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@Miusama wrote:
I ported my number last Friday and I can since make outgoing calls and texts but cannot receive calls and texts. I've sent in an inquiry but have not heard back still. Is my number not ported properly? My Fido Sim card is receiving all the calls instead.

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That means that your phone number hasn't been ported at all.  Public/Telus immediately assigns the number that you are porting in to your Public sim card/account and outgoing communications start working immediately.  But incoming communications will only work after Fido has approved the number transfer to Public Mobile. You'll have to get Public Mobile to find out what went wrong and they'll likely have to resubmit the request to Fido on your behalf.