Unable to receive calls and Freedom Mobile promo

[dpurkays]

Hello,
I am unable to receive calls since switching. I can call others, send texts, receive texts and use data normally but cannot receive calls.

Also, when I look into my plan, it says my data for 90days is 6gb (meaning 2gb per month) instead of 4gb for each month. However, the promo is 4gb per month for 120$ if ported from Freedom Mobile.

[sammymather]

Hi,  I am unable to receive texts and calls 

[Mary_M]

Thank you for the update @Khaja.

welcome to Public Mobile 🙂

Mary

[Khaja]

Hi Mary, my issue has been resolved now, looks like the port didn't go through first time around. Everything working now.

Thanks.

[SD08]

@Brbr

Did you just port your number?  It can take up to a few hours to complete a port.  During this time, you can make but not receive calls.  If it's been more than a few hours, then you'll need a moderators's help.  You should send a private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your PM SIM card number, e-mail address, the phone number you're porting, your account number with your previous carrier, and the authorized name exactly as it appears on that account.

[Brbr]

I have the same problem. I can call, but cannot recive any incoming calls. It says that my number does not exist. 

What shoud I do with it?

thanks

[Mary_M]

Good afternoon @Khaja and @C2lo,

thank you for reaching out to us !

If not already done, please provide me with your SIM card numbers and I will look into it for you 🙂

Let's keep the conversation going,

Mary

[C2lo]

I can't receive call either....I can calls..text and internet...But no incoming call

[Khaja]

Hi Mary_M

I cannot access my self-serve account and have no call/text/data at the moment.

I ported my number over last night.  I've sent you a message with details.

Thanks

[dpurkays]

@Mary_M!
I just sent a message!

[Mary_M · Accepted solution]

Hey @dpurkays,

thank you for reaching out to us !

We have received your private message but there was no information included. Can you please provide us with your SIM card number?

I look forward to your reply,

Mary

[SD08]

Due to the heavy volume of help requests from the promo, it looks like it could be a day for response time.

[dpurkays]

Do you know how long they take to answer?

[ShawnC13]

@dpurkays, sounds like you have a stuck port.  You will need to private message a mod with your email and phone number.  You can find out how to do that here https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[dpurkays]

I did this last Friday. It's been 4 days.

[SD08]

Since you ported a number, the process can take up to a few hours to complete.  During this time, you'll be able to make calls, but you won't be able to receive them until it's done.

The remaining 6 GB from the promo will be applied to your account within 72 hours of your activation.  See the details of the promo here:

https://productioncommunity.publicmobile.ca/t5/Announcements/Competitive-Response-Limited-Time-Offer...