Unable to login

[SusanaC]

I am unable to login using either my email or my PM phone number. My husband attempted to resolve the issue from his PM account but was unable to. PM advised that I create a new community account to resolve the issue. So I need to get in touch with a CS Agent.

[softech]

@SusanaC 

First, please try use a browser with Incognito mode and use the Forgot email link  ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true  ) ,  then Forgot password link  ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated.  

When reset password and reattempt to login, please DO NOT use Auto-complete provided by your browser and type out the email username and password manually.  

If that does not help, please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there