01-14-2026 05:04 PM
I am moving from a physical SIM to an eSIM. I paid for the eSIM in the app, but received an error message 'Something went wrong.' I have not received a Welcome Email or a QR code. Please send me a new QR code to my email.
01-14-2026 06:20 PM
Talk to customer service or try the same method again if you haven’t got your answer yet.
01-14-2026 05:38 PM
we are just customers here and can't help much with this. You will need to ask PM to help.
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
