Unable to activate subscription

[tmxue]

Hello,

It's been a week since I paid for my Public Mobile plan and I continue getting the same error message both via app and desktop - Step 6 "Subscription not activated".

Please advise re: next steps @CS_Agent 

Thank you.

[Andy85]

Hi @tmxue,

You are basically in the process of waiting for a confirmation text to be sent your way. Have you tried turning your phone off and on again to see if that initiates a text? Otherwise, have to attempted to log off and back onto your app to see if it pushes a text out to you. 

If you have done all these steps without success, I'd suggest submitting a ticket to customer service seeing as you've been waiting the whole week for the activation to be completed. 

Here is the link to use to submit a ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. 

Please note that there will be schedules maintenance between Dec. 1, 10:00 pm ET to Dec. 2, 9:00 am ET. New subscription activations, support tickets, and My Account changes are paused during the scheduled maintenance window. You can still browse our website and shop plans.

[Handy1]

@tmxue  please submit ticket with support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

IH @tmxue 

first, you  need to use app to complete the activation

if you get the error while you are on the app, Step 6, then just  log out.  Wait 5 mins and log in again using the Email and  Password,.  the app will  send a code to the Email .    Enter it and continue you'll be prompted to the 'Confirm for Full Access' and your Activation will be completed. 

if that does not help, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437