Unable to activate eSIM

[Annnnnna]

I switched from Virgin Plus to Public Mobile today and requested to port my number. I replied YES to the transfer text from Virgin.

Now my Virgin line shows SOS only, so I think the port went through. But when I try to install the Public eSIM using the QR code, it says “Unable to Activate eSIM.”

I already reset network settings and tried again on Wi-Fi, but still no service.

Has anyone experienced this?

[slusagm]

if you the esim is not already installed and if you are unable to use the QR code to install, you will need to ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Annnnnna]

Hi, thanks for your suggestions. 

Yes, I activated using the Public Mobile app. However, I do not see a Public Mobile eSIM under Settings > Cellular.

I also tried scanning the QR code from the welcome email, but it shows “Unable to Activate eSIM.”

At the moment, I only see “Add eSIM” in Cellular settings and no Public Mobile line appears.

[softech]

@Annnnnna 

if you used PM app to subscribe, the PM eSIM was already installed on the phone by the app and you don't need to use the QR code again.   So, the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually.  If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there