US talk-text add-on doesn't work

[rmm22]

I purchased an add-on for talk text US roaming,  and it shows in my account and charged the $15 but now that I'm in the US I can't make calls or text or receive voice mail. Please help as I have some urgent family concerns and need to be available.. 

[hairbag1]

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@travlinT wrote:

This is standard for Public Mobile. Switch carriers before this crap company drives you crazy

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That's not entirely true. I've used that add-on for trips to USA (before Trump) and had no trouble using for talk / text and data. The VoLTE issue can be confusing but the attachment should clarify...

https://www.publicmobile.ca/en/get-help/articles/volte

[hairbag1 · Accepted solution]

@rmm22 

that's odd...you should at least be recieving texts. Make sure to enable Roaming to get data to work...(but you didn't buy the data add-on) For calls you need to have a VoLTE recognized cellphone. Here's something to read with a device checker at the end of the article...

https://www.publicmobile.ca/en/get-help/articles/volte

Check network settings and select AT&T or T-Mobile.