US roaming not working

[Gillkenny]

I bought the US roaming add on yesterday for $20. It is not working and I don't want to reorder and pay again. Can you please help?

[srlawren]

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@Triguy wrote:

Make sure you purchase and add it to your account.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

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@Gillkenny it looks like you accepted this post from @Triguy as the solution to this thread.  Did it resolve your issue?  You're up and running now?

[iliusfaisal]

Check your my account if the add on is added in your account or not. After buying the addon you probably need to add it to your account. If it is still not working contact moderator team for help. They wil help you to solve it.

Also check roaming option of your phone.

[ShawnC13]

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@Gillkenny wrote:

I bought the US roaming add on yesterday for $20. It is not working and I don't want to reorder and pay again. Can you please help?

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Just and additional thing to check is that you have roaming turned on in your phone settings.

[Triguy · Accepted solution]

Make sure you purchase and add it to your account.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

[LovesToPM]

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@Gillkenny wrote:

I bought the US roaming add on yesterday for $20. It is not working and I don't want to reorder and pay again. Can you please help?

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Can you confirm that the US Roaming is active on your account (see "My Data and Add-ons section")?

Are you in the USA atm?

[srlawren]

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@Gillkenny wrote:

I bought the US roaming add on yesterday for $20. It is not working and I don't want to reorder and pay again. Can you please help?

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@Gillkenny when you sign into your self-serve account, do you see that $20 in your Available Funds balance?  If so, you need to complete the second step of the process.  More here:  HOWTO: Purchasing Add-ons