@jdserrano wrote:On January 10, I purchased the $8.00 US text roaming add-on but when I get to text I always got the message saying that I don't have an add-on. I left the US on the 13th so I never used it. Can I get a refund?
@jdserrano First check your account balance by dialing 611. If the $8 is sitting there it means that you never purchased the add-on so that amount will be used to cover part of your next renewal. If the balance is not there and the add-on never worked to no fault of your own then contact PM and submit a ticket for a refund.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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