US data roaming not working

[Chris_s1]

Hello,

I have a 50 GB US Canada plan, but it does not seem to be working in the United States today. I have made sure data Roaming is turned on, voice and SMS is working, I have Power cycled the phone. It is an iPhone.

any advice?

[softech]

@Chris_s1 it is not a network issue but a device problem 

[Chris_s1]

interestingly, I had 3 PM phones in my group, one automatically connected to Verizon and worked, two connected to att and had to be forced to Verizon before they would work 

[Chris_s1]

So I needed to switch my network to Verizon instead of automatic.

att did not work for me

thanks!

[hairbag1]

@Chris_s1 

try turning Airplane mode ON for a few mins...then turn it OFF. See if that helps.

[Chris_s1]

I should add that my child who also has a us roaming PM plan is able to use cellular data 

[softech]

@Chris_s1 

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If  data does not work, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

Also, check if you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)