US Talk/ Text / Data Add-on - Data part not compatible?

[ade1inee]

Hi, I'm travelling to the US tomorrow morning, just purchased the bundled Talk/Text/5GB data plan.

It's stated that my base plan may not support it and it's incompatible - is there a way to fix this before I leave?

Thank you in advance!

[BKNS27]

@ade1inee 

Yes it is compatible so contact an agent for assistance.

[ade1inee]

I have a brand new iPhone 17. It should be compatible. 

[ade1inee]

That’s fine about the older add-ons, I’m wondering if the 5GB of US data I JUST bought will work when I arrive into the US? Or do I need a different plan?

[LaWonger]

You likely currently have an unlimited data plan which throttles down speed once you hit the listed data threshold.   In that case, the add-ons you were given years before would not be applicable.

[BKNS27]

@ade1inee 

Make sure Roaming is enable on your phone setting.

You should also check to see if your phone is VoLTE compatible in the USA since 3G is no longer available in the USA. You need VoLTE for making and receive calls. So enter the IMEI of your phone to see if it is compatible. If not, contact a CS_Agent for a refund or upgrade to a new phone that is compatible. Here is more information on VoLTE:

https://expert-messaging.publicmobile.ca/guest/pre-chat 

Meanwhile, you can download WhatsApp or TextNow app for free calling and texting when connected to free wifi.