US Roaming

[mlrose007]

Hi.  I had purchased a 15 day roaming package.  It expired and I purchased an additional 15 day package.  That does not seem to work.  I purchased a further 15 day talk/text and that did not work.

I have read that you cannot stack one on top of the other and the team has to make adjustments.  

Please advise.

mlrose

[softech]

@mlrose007   to re-buy the exact same roaming add-on after the first one expired, you need to wait a full 24 hours (some said 12 hours) before you can do it

But no worry, since you have already tired and you have money in the account now, simply open ticket with PM support and they can help to re-buy without the wait.  

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv]

@mlrose007 

Buying back to back of the same type of roaming addon before the full 360 hours (15 days) + 12-24 hours after (this is the silly part) is what needs to be done.

So, ask CSA to help you sort that out on your account.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Or, try buying a different type/bucket of Roaming addon to get your service up and running, then connect with CSA after to adjust anything on your account if needed.