US Roaming Glitch

[vivanomadia]

Hello @CS_Agent.

I added US roaming and after a few days of usage in the US, got the note that I had used 95% offf. I quickly added another roaming so that i wouldn't be stuck with out it when i needed to call Uber or something in New Orleans. Now - it's not working - even though I can see that the carrier. I read that this is a glitch of duplication. Help please, thanks you!

[Luddite]

OK then a private message is better than tagging. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. 

[vivanomadia]

Thanks @Luddite - But it accepted by add on yesterday (20$) and just now I tried adding on more data (15$) and nothing.. so I think I need someone from the @CS_Agent to help out.

[Luddite]

Yes, there is a quirk that prevents adding the same add-on until the day after expiry; i.e.day 11. However, in the case of data try selecting a different amount and it should be accepted. Remember to pay for it then "buy" a second time with available funds.