URGENT request for moderator help: Porting Number to Public Mobile

[prateek]

I just signed up for Public Mobile.  I wanted to port my Koodo phone number to Public Mobile but during the activation process it said that because I was coming from Koodo, I should sign up for a new number and then have one of the moderators port the number from Koodo.  I have sent messages to Saray_O and Caroline_D but have not heard back.  I need this sorted out ASAP.  Is there a phone number I can contact to sort this out?  So far, Public Mobile's customer service seems very limited! 

[prateek]

Thanks guys.  The port seems to have worked.

[kav2001c]

Yes I mentioned error but not as clearly. Make sure your phone WORKS before you start the port. Just in case.

[mylabmax]

@prateek, yes, you can do the port yourself.

however, just to make sure that the sim you have is working.  try to activate using a new number.  Then, try to make a call, receive call, send and receive test and use the data.

If all is in order, you can do the port as what @kav2001c mentioned.  Also, try to use different email address in your koodo and PM account.

[kav2001c]

@prateek you can do number port in self serve if you do not see an error message

Just click change number

Then you can start port process