URGENT: Login Error 'Something went wrong' - Cannot install eSIM

[Jiye]

I paid for the $33.90 plan (eSIM) for J*Y*. My account number ends in **33, email adress is g********l.com. 
I cannot log in to the app to install my eSIM due to a 'Something went wrong' error. Please send me the eSIM QR code manually and help with the login issue.

[Dunkman]

@Jiye 

Did you get email with QR code for eSIM?  

Just in case, check your phone setting to make sure that PM eSIM was not installed anyways. 

Otherwise, you will need to contact customer service agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

you need PM to help out

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage