UNABLE TO RECEIVE INCOMING CALLS (but can make phone calls)

[phanhlosophy]

Hi, I registered with Public Mobile yesterday. All seemed to work, I received my PIN number and can make phone calls. Until today I tried calling to my phone number via homephone and it said "unavailable". My friend tried calling me and heard the waiting tune but I did'nt see any phone calls.

I'm in urgent need. Please help!

Thanks!!!

[Starshoot]

This happened to me as well. I ported my number over, and immediately after, I was able to make calls but cannot receive them. Wait 24 hours and everything will be normal. Oh and do not forget to reset your voicemail dialer on the phone APP. Good luck!

[cindy2020]

i can dial out no problem. 

btw, i already started a thread with moderator team. thanks

[srlawren]

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@cindy2020 wrote:

I have the same problem except I got a new number from PublicMobile. Certain people can call me, but others cannot. I activated over a week ago 

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@cindy2020 not to pick nits, but this is actually the exact opposite of the original problem.  That said, what happens when you try to dial out?

[Jb456]

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@cindy2020 wrote:

I have the same problem except I got a new number from PublicMobile. Certain people can call me, but others cannot. I activated over a week ago 

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@cindy2020 

You'll have to contact moderators.

Two ways to reach them.

Or private message them at link below

                              CLICK HERE 

[cindy2020]

I have the same problem except I got a new number from PublicMobile. Certain people can call me, but others cannot. I activated over a week ago 

[gblackma]

The official time is 24 to 48 hours @phanhlosophy . But its been much better lately.

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@phanhlosophy wrote:

How long should it take the moderator to reply and resolve problem?

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[geopublic]

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@phanhlosophy wrote:

How long should it take the moderator to reply and resolve problem?

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@phanhlosophy  Depends on the number of tickets, typical response time ~1 hour.

[phanhlosophy]

How long should it take the moderator to reply and resolve problem?

[phanhlosophy]

Thanks @gblackma @will13am @geopublic I'm reaching out for Moderator now. The Chatbot seems no help to me.

[geopublic · Accepted solution]

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@phanhlosophy wrote:

Hi @geopublic

Thanks for your answer. I converted to PM from another provider, not from landline. I'm not sure if I made some mistakes while filling information or not. . .

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@phanhlosophy  If you have concerns then submit a ticket to PM and they will check the status for your.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[phanhlosophy]

Hi @geopublic

Thanks for your answer. I converted to PM from another provider, not from landline. I'm not sure if I made some mistakes while filling information or not. . .

[gblackma]

@phanhlosophy  is this for all calls? Can you receive texts? Did you port your number? If you can't receive calls or texts, and ported your number it may be stuck.

1st try restarting your phone. If this doesn't work contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)

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@phanhlosophy wrote:

Hi, I registered with Public Mobile yesterday. All seemed to work, I received my PIN number and can make phone calls. Until today I tried calling to my phone number via homephone and it said "unavailable". My friend tried calling me and heard the waiting tune but I did'nt see any phone calls.

I'm in urgent need. Please help!

Thanks!!!

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[will13am]

@phanhlosophy , did you perform a number transfer?  If so the transfer is stuck and resubmission.  To do that you need to contact the moderator team.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[geopublic]

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@phanhlosophy wrote:

Hi, I registered with Public Mobile yesterday. All seemed to work, I received my PIN number and can make phone calls. Until today I tried calling to my phone number via homephone and it said "unavailable". My friend tried calling me and heard the waiting tune but I did'nt see any phone calls.

I'm in urgent need. Please help!

Thanks!!!

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@phanhlosophy  If you ported in your number from another provider that is normal. You need to wait for the port to complete. If it's a voip or landline that you are porting in it could take up to 5 days, otherwise a port from another provider should take up to 4 hours.