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06-27-2019 08:22 AM - edited 01-05-2022 05:36 AM
How can I reconnect my U.S. add on? It says there is a network issue.
Solved! Go to Solution.
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06-27-2019 08:28 AM - edited 06-27-2019 08:30 AM
Make sure you have roaming enabled. Here are some more troubleshooting tips.
https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming
All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET.
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06-27-2019 08:27 AM
To double check does the add on still appear on your profile page in your SelfServe account?
Just note the 10 days countdown starts right after you purchase the add on.. not when you enter the States.
