@alimbd249 , this is the porting process, no way around it. So you need to sort out the SMS issue. Click on the chatbot link at the bottom of the web page an initiate a support ticket. Once you get SMS working, you might want to stay and while and give this service a second chance. 😁
@alimbd249 unless you are porting to Telus or Koodo, your Public Mobile account must be in Active status...is it? When you log into My Account or dial 611 or # 1-855-478-2542 from another line is your account Active?
It not, change to the cheapest plan, $15, add enough funds to renew the plan and then reactivate it.
Then put out..I mean port out.
If your plan is Active, have you ever had working services?
Try one or more of the below:
*turn off your phone, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a resetnetworksettings on your device
*try your SIM card into another compatible phone...this could rule out a device issue/setting.
*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls
*Is your phonelocked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.