Trying to put a new information in your card but it will not take it repayments

[jude64]

Thankful 

[jude64]

Thanks 

[gpixel]

@jude64 try fully removing the card first then re-register the card

[Staliger]

@jude64 When you try to enter your cc info multiple times, a security lock is triggered on your account, and it needs to be reset by the Moderator before you can enter your info. Once the the lock is removed, you should be good to go.

[gblackma · Accepted solution]

@jude64 your card may be locked from too many attempts. Contact the moderators and ask them to apply payment, and to reactivate your service if necessary. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.