Trying to get a refund

[Thomas1980]

I’m trying to get a refund because a double payment came out on my monthly update

[BKNS27]

@Thomas1980 

Did you switched plans before your renewal date?

[hairbag1]

@Thomas1980 

have a look at your account > Available Funds to see if the extra payment is sitting there. It'll be used for next regular plan renewal rather than getting a refund which could take several weeks.