Trying to activate my pM account

[Wick50]

I am now with Telus and I want to transfer my phone number to PM. My account and phone us now active with Telus but it won’t allow me to transfer my existing phone to PM 

[HeHee]

THANK YOU…THANK YOU!!  All I had to do was put in the PM SIM card but I thought I had to wait for a Message from PM to do that.  Now I have to work on figuring out this Community website.

[t_p]

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@HeHee wrote:

I followed all the steps to the point where I was to receive a message from Public Mobile.  The carrier I was transferring from sent a message first asking me to confirm I was doing this.  I answered yes….then they cut off my service so PM could no message me!  I have already opened an account wit PM….given all info….I have had a charge taken off my credit card.  What can I do to make contact with PM?

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@HeHee 

If you see the credit card has taken your payment, try putting the PM SIM card in your phone and see if it works.

[Anonymous]

@HeHee 

now put it your SIM card PM in your device is will be working,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[HeHee]

I followed all the steps to the point where I was to receive a message from Public Mobile.  The carrier I was transferring from sent a message first asking me to confirm I was doing this.  I answered yes….then they cut off my service so PM could no message me!  I have already opened an account wit PM….given all info….I have had a charge taken off my credit card.  What can I do to make contact with PM?

[BKNS27]

@Wick50 

I can’t see why not…PM is the lower tier of Telus.

What step have you taken to activate the PM SIM?

[esjliv · Accepted solution]

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@Wick50 wrote:

I am now with Telus and I want to transfer my phone number to PM. My account and phone us now active with Telus but it won’t allow me to transfer my existing phone to PM 

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Hello @Wick50 

1st you need to obtain a Public Mobile SIM card.

Then, you ACTIVATE that SIM card online: https://publicmobile.ca/en/on/portal/activation, or  click this link to use the: Public Mobile Online Activation Assistance, or go in-store to activate.

*During this process is when you can transfer/port over your Telus phone number.

Then, you have a Self Serve account if you did one of the online activation methods: https://selfserve.publicmobile.ca/ 

OR, if you activated in-store you register for one here:  https://selfserve.publicmobile.ca/self-registration/

See helpful info. here regarding porting a phone number: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[darlicious]

@Wick50 

What is the message you are getting when you try and transfer?