Trouble Porting Phone number

[Osukaa]

Received a text saying Public Mobile is having issues transferring my number.

I read from other forum pages that there is a TELUS support number I can call to get live support to re-trigger and complete the process. Could someone please message me this number?

Thank you.

[Aryan124]

Could you please share the number with me as well as I need help in porting my number.

[hTideGnow]

hi @Osukaa 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[Chalupa_Batman · Accepted solution]

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@Osukaa wrote:

Received a text saying Public Mobile is having issues transferring my number.

I read from other forum pages that there is a TELUS support number I can call to get live support to re-trigger and complete the process. Could someone please message me this number?

Thank you.

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Public Mobile prefers you create a ticket rather than calling the number. That number is more for Koodo and Telus. 

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.