@mpeters571 wrote:
When traveling to the United States, is there an add-on that will allow me to use my phone is the US?
@mpeters571
PM offers US roaming add-ons that are valid for 10 days from the day you purchase them:
- U.S. Talk, Text and Data Bundle Unlimited Talk, International Text and 250MB Data for just $20 for 10 days. $20
- U.S. Talk and Text Bundle Unlimited Talk and International Text for just $15 for 10 days.
$15 - U.S. Talk Only Unlimited Talk for just $8 for 10 days. $8
- U.S. Text Only Unlimited International Text for just $8 for 10 days. $8
- U.S. Data Only 250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.
Note: In the U.S. PM offers U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET.
Below are some important things you should know about U.S. Roaming Add-Ons:
We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage. Your U.S. coverage will include all 50 states, plus Puerto Rico and the U.S. Virgin Islands.
10 days after you purchase a U.S. Roaming Add-On, it will automatically expire.
If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Moderator.
If you purchase 2 different U.S. Roaming Add-Ons, they will expire separately.
For example:
You purchase a U.S Roaming Talk, Text, Data Add-On on Day 1 of your plan. It will expire on Day 10.
On Day 6 of your plan, you purchase a 1 GB U.S. Roaming Data Add-On. It will expire on Day 15.
When you’re roaming, you can still access the internet with a Wi-Fi connection, which won’t deplete your data Add-On.
Troubleshooting U.S. Roaming Add-Ons
Q: I’m in the U.S. and cannot send any text messages, make calls, or use my data. What do I do?
A:
Please make sure you’ve added a roaming Add-On that includes the service you are trying to use. You can verify what’s included in your Add-On by signing into Self-Serve.
For data issues, make sure your APN settings are correctly configured. Click here to find out how to verify APN settings.
Make sure your mobile device has roaming enabled.
If these solutions don’t work, create or sign in to your Community account, and contact our Moderator Team here.
Q: How do I enable roaming on my device?
A: Here’s how to enable for iPhones and Androids:
How to enable roaming on an iPhone:
Select Settings > Cellular > move ‘Data Roaming’ to the ‘ON’ position.
How to enable roaming on Android:
Open ‘Settings’.
In ‘Wireless & Networks’, select ‘More’.
Choose ‘Mobile Networks’.
On some Android devices, you may need to choose ‘Battery & Data Manager’, and then ‘Data Delivery’
Add the check mark by the ‘Data Roaming’ option.
On some phones, the option is called ‘Global Data Roaming Access’: choose it, and then choose ‘Enable Data Roaming Access’.
Q: I can’t add a U.S. Roaming Add-On to my account. What should I do?
A: Purchasing Add-Ons is a 2-step process:
You will need to add funds equal to the amount of the Add-On to your account.
Then, click on ‘Purchase Add-Ons’ on the Overview page.
If this doesn’t work, you will need to create or log in to your Community account, and contact our Moderator Team here.
How to Purchase Add-Ons
You can purchase Add-Ons by dialing *611, or by signing in to your Self-Serve account. Before you purchase an Add-On, we recommend you review your options here, so you know what Add-On best suits your needs, and how much it will cost.
*611
To purchase an Add-On using this method, you will need to have a payment card registered to your account. Find out how to register your card in Self-Serve here. Dial *611 on your phone, and follow the prompts to first make a payment using a Public Mobile payment voucher, credit card, or Visa Debit card. After adding funds equal to or greater than the Add-On you wish to purchase, follow the prompts to buy an Add-On. You will need your 4-digit account PIN to purchase an Add-On. You selected your PIN when you activated your account.
Self-Serve
To purchase Add-Ons using your Self-Serve account, follow these steps:
Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
