Transferring numbers

[Motasem_K]

Hi,

I recently switched numbers to Freedom Mobile and got a text from public mobile to confirm the transfer which I completed, but my phone number still has not been transferred. My account number at Freedom is DBC20006513954. If I could get assistance with this would be appreciated.

[Handy1 · Accepted solution]

@Motasem_K  Typically when it comes to porting a number it’s the new provider that does the heavy lifting to speak so they would be the ones to re trigger the port request . But for what ever the reason if you need PM support here’s a direct link to contact them 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @Motasem_K 

if PM sent you a text and you replied YES within 90 mins, it sounds like Freedom failed you

You can submit ticket with CS agent and confirm if PM did their part here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437