Transferring from Freedom Mobile problem

[Banker]

Initiated transfer a week ago: phone number apparently ported ok, but my settings still show Freedom for personal and Public for business.  Can’t seem to correct this.  Can receive incoming but outgoing calls fail.  Public Mobile support is useless: refuses to receive the necessary ticket.

Does anyone think this solution would work: cancel completely new Public Mobile service, which hopefully releases the phone number.  Enrol in a NEW Public Mobile/Telus program, giving it my cell number which presumably doesn’t have to be ported as no existing service now owns it.

I would appreciate comments on whether this would work.  Do NOT want to have to get a new cell number!

[BKNS27]

@Banker 

Your Freedom must be active for you to port your number over to PM. If you closed your account with them then the number can’t be ported over. Your number would have been returned to the carrier you originally got the number from.

I assumed you paid what was owing to Freedom and kept the account open. If it was active during the time of porting then try resetting the Network setting and reboot your phone. If that didn’t work then contact a CS_Agent to help you complete your porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437